1. Booking & Payment - Spa Day and Dry Hire
- A non-refundable deposit of 50% is required to secure your booking.
- The remaining balance is due 7 days before the event date.
- Bookings are only confirmed once payment has been received.
2. Cancellations & Refunds
|
Notice Period |
Cancellation Fee |
Notes |
|
More than 14 days before event |
25% of total booking due |
Remainder refunded |
|
7–14 days before event |
50% of total booking fee |
Partial refund |
|
Less than 7 days before event |
100% (no refund) |
No refunds due to short notice |
- If you (the organiser) cancel, the above charges apply.
- If we (the venue) must cancel for any reason (eg, maintenance, illness, or safety concerns), you’ll receive a full refund or the option to reschedule at no extra cost.
- Refunds will be issued within 10 business days.
You have 24 hours to change your mind and receive a refund (minus the Stripe/SumUp fees already charged to the company and a £10 admin fee). After 24 hours, the above applies.
3. Amendments
- Changes to booking dates or group size must be requested at least 7 days in advance.
- The first change (such as a date or guest number amendment) is free of charge.
- Any further amendments will incur a £10 admin fee per change to cover administrative time.
- We’ll always do our best to accommodate changes, but all amendments are subject to availability.
- Reductions in group size within 7 days are non-refundable.
4. Booking & Payment - Treatments
- Online booking is available for all our treatments, showing up-to-date availability and prices. Please use it before contacting the Spa.
- Payment can be made online when you book or at The Spa at the time of your treatment.
- Please give 24 hours' notice to cancel; full payment will be due for any cancellations and or rescheduling with less than 24 hours' notice.
5. Guest Responsibilities
- Dry Hire - Guests must bring their own robes, swimming costumes, slippers, flip flops for outdoors, towels, food, drink, crockery, and cutlery.
- Spa Days - Guests must bring swimming costumes and flip flops for outdoors, everything else is provided.
- The organiser is responsible for ensuring themselves and guests behave respectfully and safely.
- Any damage, breakages, or excessive cleaning required will be chargeable at cost.
- No glass is permitted in wet areas (plastic glasses recommended).
- You are responsible for ensuring you and your guests are medically fit to use spa facilities (e.g., saunas, hot tubs, steam rooms).
- All guests are to be at least 18 years of age. Younger can be arranged with direct contact with the Spa.
- Guests must not bring anyone else with them to their appointment/spa day; this includes children of any age.
- Guests are to arrive on time and no earlier; entrance will not be permitted early as we do not have a reception area.
- Guests must complete a medical consultation before treatments and entering The Spa, to include personal details such as age, contact details and address.
6. Alcohol & Food
- Dry Hire- Guests bring their own food and drinks; tap water is available, but no other drinks.
- Spa Day- Food and drink are included depending on which package you choose. All include a drink package of one glass of prosecco or mocktail, one Costa coffee or hot chocolate, unlimited herbal tea, water, tea instant coffee. Spa hamper example - falafel, rocket and sweet chilli jam wraps, natural crisps, oat bar, carrot & cucumber dips with hummus, fruit and salad. We offer Vegan or gluten-free alternatives. We cannot accommodate food allergies.
- Please drink responsibly - we reserve the right to refuse entry or stop the session if anyone is intoxicated or behaving inappropriately.
- No cooking equipment or open flames are allowed.
7. Spa Day Treatments & Add-Ons
- Spa treatments are included in most of our Spa Days. Spa treatments can be pre-booked for dry hire guests, and additional treatments can be pre-booked for spa day guests.
- All treatments are subject to therapist availability.
- Treatment cancellations follow the same policy as above.
- Guests must be physically able to have the treatment booked, while attempts to modify treatments will be made, no refunds will be given if the guest is not able to have the treatment due to medical, physical or other reasons.
8. Liability
- We are not responsible for any loss, theft, or damage to personal belongings.
- Use of spa facilities is at your own risk; please follow all safety guidance provided on site.
- Our venue holds public liability insurance compliant with UK business requirements.
- The Spa and Courtyard is 18th Century listed, while all attempts have been made to modernise for guests' experience, please understand this is a very rural and old estate, which can be dark and muddy with uneven ground. Take extra care and let us know in advance if you need support. The Spa accepts no responsibility for any injuries or damage to persons or other, sustained accessing The Spa.
9. Force Majeure
We are not liable for failure to deliver services due to events beyond our reasonable control, including weather, illness, or power failure. In such cases, we will offer to reschedule your event or provide a full refund.
10. Compensation By You
- By booking, you agree that we have the right either during or after your stay to recover from you, whether via the credit or debit card used to pay for the break or otherwise, the costs of:
- Any property/equipment damage and/or
- Any compensation we may pay to others and/or
- Any theft, breakages, damages, other, and/or any other costs, fees or levies which we may incur, resulting from your or any member of your party's action or inaction and from any breach of this agreement.
11. Cameras and Photography
- Ring camera recording devices are in use at all times located around the Spa, in non-changing/treatment areas.
- Guests are welcome to take photos, please tag us and share.
- The Spa may take photos / videos for social media, please let us know if you do not wish to be in the images.
12. Agreement
Upon booking, you confirm that you have read, understood, and agreed to these Terms & Conditions.